Q: How do I set up my email account in my email program?
A: Click HERE and you will see screenshots that will walk you through setting up your email in your chosen mail program.
 

Q: How do I access WebMail?
A: Go to:  http://webmail.benlomandhosting.com or http://webmail.yourdomain.com



Q: What are the mail settings for configuring an email client?
A: The email settings are the following:
Incoming Mail Server: mail.yourdomain.com
Outgoing Mail Server: mail.yourdomain.com
Username: username.yourdomain.com
Password: Your WebsiteOS password
NOTE: You MUST enable outgoing authentication to send mail. This option is located in the properties of the account in the Servers tab or under More Settings in the Outgoing Servers tab (for Outlook Express and Microsoft Outlook respectively). Click Settings beside the checkbox and then make sure that it is set to 'Use same settings as my incoming mail.' Please make sure 'Secure Password Authentication' is NOT checked.



Q: I was asked to submit full header information to the technical support department. What is that?
A:
In Microsoft Outlook:
- Highlight the message by clicking on the email.
- Right-click on your mouse.
- Select Options from the list of options.
- At the bottom of the window that opens you will find a section labeled Internet Headers.
- Copy and paste all of the information into the body of an email and send it to our support    department for review.
- Please remember to include the domain name, alternate email address if required for contact, and email address affected.

In Microsoft Outlook Express:
- Highlight the message by clicking on the email.
- Right-click on your mouse.
- Select Properties from the menu list
- Click on the Details tab, then click the Message Source button
- Copy and paste all of the information into the body of an email and send it to our support department for review. Please remember to include the domain name, alternate email address if required for contact, and email address affected.



Q. I get a relaying denied error, SMTP Authentication, Can't deliver mail error.
A. Our system is designed to work with SMTP authentication (enabling instructions below). We do however have a backup system that may take up to one minute to enable mail delivery without SMTP authentication causing the 'Relaying Denied' error.
Subsequent attempts should result in successful mail delivery.

To enable SMTP authentication on Outlook Express:
1) Open Outlook Express
2) Select 'Tools' from the menu bar
3) Click on 'Accounts' from the drop down menu
4) High-light desired email account from list
5) Select 'Properties'
6) Select the 'Servers'
7) Check 'My Server Requires Authentication' below 'Outgoing Mail Server'


Q. When sending mail, is there a limit to how many recipients you can send an email to at one time?
A. Yes, this limit is 4,096 bytes, or four kilobytes. Please note that this is not a limit on the size of the actual email itself; this is a limit on the size of the portion of the email which holds the recipient's email addresses (e.g. the "To", "CC" and "BCC" fields).
Here's how it works: each character in an email address, excluding commas, semicolons and spaces (which are used to separate multiple email addresses in the same field, depending on the email client you are using), uses up one byte. Therefore, if your email addresses are twenty-two characters long on average, then one email can be sent to as many as 186 recipients.
To avoid reaching the capacity, try to send mass distribution emails by the hundred. This will ensure that the majority of mail sent out through list distribution will be delivered accurately.