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Frequently Asked Questions, User Guides & Tutorials

Click on one of the sections below to view some of the more frequently asked questions with regard to Ben Lomand's web hosting services.  Should you have any additional questions, please contact us and we will be happy to assist you.



1.1. How do I enable ASP,, ColdFusion, or ColdFusion MX on my domain?

A: To enable ASP.NET or ColdFusion MX, please perform the following instructions:
1) Login to the WebsiteOS
2) Select "Site Builders" from the menu
3) Click "Windows (TM) Services"
4) Select the tab you require ("ASP", "ASP.NET" or "ColdFusion 5", ColdFusion MX)
5) Check "Standard" or "Secure (SSL)"
6) Click "OK/Apply"
Please note that the application requires at least one file of the service type (ASP/ColdFusion), to be uploaded to the server before enabling the service.

1.2. Can I use ASP Email Premium Features?

The Premium features of ASP Email are currently not supported on our platform.

1.3. My ASP pages are now asking for a username and password when someone visits them. I didn't set this, what's going on?
When all ASP pages on a domain prompt for a username and password and the you know that they shouldn’t, this is usually because of problems with
permissions on your directory structure.  When you encounter a problem like this, you need to contact Technical Support right away and ask them to reset all the permissions on your domain.


1.4. What ColdFusion tags do you support?
All ColdFusion tags are supported except the following:
Cold Fusion custom tags
CFCHART is not supported for ColdFusion MX


1.5. What ColdFusion MX tags do you support?

We have a large number of supported ColdFusion MX tags.
Please click Here for a complete listing.

1.6. How do I secure my web.config file?
Setup a ".htaccess" file in your public directory to just redirect requests to Web.config to your regular webpage. Use the line:  Redirect /Web.config
Anybody using ASP.NET and Web.config files should have this file in place to ensure the security of the data in their Web.config.


1.7. How do I create a DSN for my database connection using ASP/ASP.NET or ColdFusion/ColdFusion MX?
DSN Requirements:
1) Domain Name
2) DSN Prefix (your DSN will be called by prefix_domain_ext)
3) Database type (MS Access, MySQL, MS SQL)
4) Language you are using to connect to the database (ASP, ASP.NET, Cold Fusion, Cold Fusion MX)
5) Database name (cAsE sEnSiTiVe)
Note: If this is an MS Access .mdb file, you MUST create a databases directory OUTSIDE of the public directory and place your .mdb file there. If this is a MySQL Database, please first create it through Database Manager inside your WebsiteOS and then include the full name of the database.
** You MUST activate Windows Services before a DSN can be created for ASP, ASP.NET, Cold Fusion, or Cold Fusion MX.
Please contact our Technical Support Team with the above information & a DSN will be created for you.


1.8. What are the DSN connection strings for ASP?
DSN connection for MS Access:
Set conn = Server.CreateObject("ADODB.Connection") "DSN=prefix_domain_com"

DSN connection for MySQL:
Set conn = Server.CreateObject("ADODB.Connection") "DSN= prefix_domain_com;;PWD=password"

DSN connetion for MS-SQL:
Set conn = Server.CreateObject("ADODB.Connection") "DSN= prefix_domain_com;;PWD=password"
1.9. What are the DSN-less connection strings for ASP?

DSN-less connection for MS Access:
mdbfile = "/stuff/database.mdb"
connstr = "Driver={Microsoft Access Driver (*.mdb)};DBQ=" & Server.MapPah( mdbfile ) & ";"

DSN-less connection for MySQL:

DSN-less connection for MS-SQL:
DRIVER={SQL Server};;
DATABASE= prefix_domain_com;UID=dbm_domain_com;PWD=password;



2.2. What is a DSN?  DSN-less?
The Windows database types supported on our Hybrid platform are Access and MSSQL Customers can integrate their databases into their websites using either of the 2 following methods: 1. DSN connection method – A DSN (Data Source Name) is the name that applications use to request a connection to a system ODBC data source. It specifies the computer name and (optionally) database that the data source name (DSN) maps to. In order for a DSN to be created for MS Access Databases, the .mdb file must exist in the /databases directory of the end-users file structure. 2. DSN-less connection method – A.K.A OLE DB connection method. This method allows greater flexibility for end-users. This method does not require the database to be located in a specific directory. The database can be located in any location of the clients directory structure, and can be accessed in their code as long as the proper path has been specified.
2.3. How do I create a DSN?
To Create a DSN please provide the following information: Domain Name Database Name Database Type (i.e. MSACCESS / MYSQL) DSN Prefix ( i.e. db_yourdomain_com) Language (i.e. ASP/ ColdFusion, PHP) Windows Services Must be Enabled Please ensure that Windows Services is enabled (located in WebsiteOS4 > Builders> Windows Services for ASP,, ColdFusion ColdFusionMX; otherwise a DSN cannot be created.


3.1. I just registered my domain name, why is it not showing up on the internet?
When your domain is first registered, it can take up to 24-48 hours for the rest of the internet to update their systems to show the new registration.
This time period is called propagation.
3.2. I just transferred my website to Ben Lomand from my old host, why is it not showing up and why is my email not working?
When you transfer your website from a previous host or make any changes to your Domain Name Server (DNS) settings, the changes take 24-48 hours to take effect. This time affects both the domain showing up in a browser and email being properly delivered.


4.2. What web browsers are compatible with Easy Site Wizard Professional?
We recommend the lastest browser versions of Firefox and Internet Explorer.


6.1. What E-mail settings should I use?
Click HERE and you will see screenshots that will walk you through setting up your email in your chosen mail program.